Privacy Policy

Supplement Warehouse is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Company Details

Supplement Warehouse
sales@supplementwarehouse.com.au
1300 438 244
20 Kohl Street, Upper Coomera QLD, 4209

Personal Information

Supplement Warehouse collects, holds and uses personal information in the following areas:

• consumers
• affiliates
• business partners

Consumer information is usually collected via promotions, competitions, consumer queries, from cookies and subscription forms. The information may include:

• your name, address, contact number(s), gender, age and email address
• information about your preference for goods or services we offer from time to time
• details of any competitions/prizes you may have won
• a record of any queries you have made

Purpose for collecting information

Wherever possible, Supplement Warehouse collects this information directly from you and may use it for the following purposes:

• to contact you directly about Supplement Warehouse, its brands, special offers, samples and other promotions
• to reward you for being a loyal Supplement Warehouse customer
• to inform you of Supplement Warehouse products or publications we think you might be interested in
• to confirm transactions you wish to make
• to confirm your identity
• to provide you with information and/or products you have requested
• to follow up or pursue any queries you have made

Cookies

Our website also uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our website uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website, as well as to remember the products that you have in your cart for a period of time. Also, cookies may be used to track how you use the site to target ads to you on other websites.

Management of personal information

Supplement Warehouse is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

Important Information on Promotions, competitions & other marketing activities

• All entries become the property of the Promoter and are held for up to 3 months after the prize draw date. After this, they are then destroyed in a secure manner. Supplement Warehouse may enter your details into a database for the purpose of contacting you directly about Supplement Warehouse, its brands, special offers, samples and other promotions unless otherwise advised by you.

• You can advise us if you would prefer not to be directly contacted by Supplement Warehouse or would like to request an update or correction of the information we hold on you, please contact us and provide your details or alternatively, contact head office on 1300 438 244.

• Winners' details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion

Disclosure

Supplement Warehouse does not sell, rent or otherwise make available any personal information to third parties. Supplement Warehouse outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Supplement Warehouse, personal information may, as required, be transferred to or handled by:

• our related companies
• organisations which provide services to us, such as mailing houses, promotion, SMS and advertising agencies
• credit reference agencies or other credit providers
• government or statutory authorities

Access and correction of details

You may access personal information Supplement Warehouse holds on you by contacting us. If the information held is inaccurate, incomplete or not up to date you may request Supplement Warehouse to correct the information. If you are concerned about a possible interference with your privacy, please contact us.

If you wish to unsubscribe from our marketing emails then you can either click on the "unsubscribe" link at the bottom of any marketing email from us, or let us know you would like to be removed from our marketing communication by contacting us.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time.